Majority of Brits have had bad experience with estate agents


More than 80% of Brits have had a negative experience with estate agents, according to a new real estate platform that is promising property hunters a call back on enquiries within five minutes.

Research from ‘voice lead’ property search engine Triplerr, which launched in the UK this week, found that three in 10 people don’t get a call or reply back from estate agents when they enquire about a property, and a fifth admitting they don’t trust agents.

Triplerr released the findings ahead of the launch of a campaign to raise £750,000 of investment on funding platform Seedrs.

The company currently operates in Dubai and New York, offering a free-to-list, consumer-facing property portal at, backed by a remote fleet of ‘super agents’ who can call and qualify enquiries within five minutes.

Sam Singh, founder and CEO of Triplerr, said: “Having proven [our ] technology works in the New York and Dubai we are now incredibly excited to bring it to the UK market.”

Triplerr’s agents qualify property hunters by asking them a series of questions about their requirements. The call is recorded and the information is matched – using a proprietary algorithm – to estate agents with properties matching the search criteria.

Matched estate agents get an alert on their Triplerr app and can listen, review and choose whether to buy the ‘voice lead’.

Sam added: “The ‘voice lead’ concept we’ve invented more than doubles the amount of information gathered by online property search portals, to help agents follow up with the customers they’re most able to help with their search.”